Zopim vs Help Scout
When comparing Zopim vs Help Scout, the Slant community recommends Help Scout for most people. In the question“What are the best user support & feedback services?” Help Scout is ranked 6th while Zopim is ranked 16th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.