Here’s the Deal
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When comparing UserEcho vs Help Scout, the Slant community recommends UserEcho for most people. In the question“What is the best shared inbox?” UserEcho is ranked 9th while Help Scout is ranked 11th.
Specs
PlatformsWeb, Mobile
No specs yet!
Ranked in these QuestionsQuestion Ranking
Common Questions
Other Questions
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Pros
Pro Very supportive team behind the product
Pro Easy customization for our branding
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
No cons yet!
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.