Here’s the Deal
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When comparing Helpy.io vs Zendesk, the Slant community recommends Helpy.io for most people. In the question“What are the best service desk software / ticket system for a small business?” Helpy.io is ranked 5th while Zendesk is ranked 7th.
Specs
PlatformsWindows, Linux, Mac, Mobile
TechnologyRuby
PlatformsWeb, Mobile
Ranked in these QuestionsQuestion Ranking
Pros
Pro Cloud or self-hosted
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
No cons yet!
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.