When comparing Zendesk vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Zendesk is ranked 7th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.