Here’s the Deal
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When comparing UserEcho vs Zendesk, the Slant community recommends UserEcho for most people. In the question“What are the best user support & feedback services?” UserEcho is ranked 5th while Zendesk is ranked 7th.
Specs
PlatformsWeb, Mobile
PlatformsWeb, Mobile
Ranked in these QuestionsQuestion Ranking
Common Questions
Pros
Pro Very supportive team behind the product
Pro Easy customization for our branding
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
No cons yet!
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.