When comparing FogBugz vs Zenkit, the Slant community recommends Zenkit for most people. In the question“What are the best JIRA alternatives?” Zenkit is ranked 4th while FogBugz is ranked 9th. The most important reason people chose Zenkit is:
Easy to use and easily understandable for everyone.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Pro Powerful and simple to use tool with a clean design
Easy to use and easily understandable for everyone.
Pro Many important data views
Data views include Mind-Map, Kanban-Board, Spreadsheet, List, and Calendar. Views can be switched easily.
Pro Native apps
Native apps for iOS, Android, macOS, Windows, and Linux.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.